{"xsrfToken":"25270ad41bdacd8959dd9f9f9044257393a6ddaa_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6d71b735-9eb7-4038-b0ef-1498c194f2e8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjI4ZTExMC1iMGZmLTRlYmEtYWI5Ni0zZTQyOGMzNzRmYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkNzFiNzM1LTllYjctNDAzOC1iMGVmLTE0OThjMTk0ZjJlOCI6WyJyZWFkIl19LCJleHAiOjE3Mjg3NTc3OTgsIm5iZiI6MTcyODc1NzE5OH0.URAQuKbjcq4tq5kSi0_UxYaY4SvH55-G-yt4nNlkRgo&client=cf28e110-b0ff-4eba-ab96-3e428c374fa7&mode=fit","logoId":"6d71b735-9eb7-4038-b0ef-1498c194f2e8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to the IRIS Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3c89b54f-87e6-4386-8f88-bef6e9b084e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjI4ZTExMC1iMGZmLTRlYmEtYWI5Ni0zZTQyOGMzNzRmYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNjODliNTRmLTg3ZTYtNDM4Ni04Zjg4LWJlZjZlOWIwODRlNiI6WyJyZWFkIl19LCJleHAiOjE3Mjg3NTc3OTgsIm5iZiI6MTcyODc1NzE5OH0.mcx7b5OIF2xj_sljkdVB0YSLFV0rwZWd9KwL_yLzREE&client=cf28e110-b0ff-4eba-ab96-3e428c374fa7&height=300&mode=fit","bannerMediaApiFileId":"3c89b54f-87e6-4386-8f88-bef6e9b084e6","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"sup","projectId":10100,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"12","name":"1st Draft Changes","descriptionHtml":"","callToAction":"1st Draft Changes","introHtml":"<p>Changes for the 1st Draft of your website</p>","icon":11368,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11368","groups":[1],"key":""},{"id":"16","name":"Custom Work","descriptionHtml":"","callToAction":"Custom Work","introHtml":"<p>Providing assistance with custom website requests</p>","icon":11379,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11379","groups":[1],"key":""},{"id":"10","name":"Domain & Hosting","descriptionHtml":"","callToAction":"Domain & Hosting","introHtml":"<p>Inquiries and Issues concerning your website domain</p>","icon":11369,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11369","groups":[1],"key":""},{"id":"8","name":"Email Hosting","descriptionHtml":"","callToAction":"Email Hosting","introHtml":"<p>Providing Assistance with Email Based Inquiries</p>","icon":11370,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11370","groups":[1],"key":""},{"id":"15","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>We are always looking for ways to improve and would welcome your feedback</p>","icon":11377,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11377","groups":[1],"key":""},{"id":"7","name":"Marketing (Mailchimp & Email Marketer)","descriptionHtml":"","callToAction":"Marketing (Mailchimp & Email Marketer)","introHtml":"<p>Inquiries and Issues for the Email Marketer and Mailchimp Platform</p>","icon":11372,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11372","groups":[1],"key":""},{"id":"1","name":"Other Inquiries","descriptionHtml":"<p>Get assistance for general IT problems and questions <span class=\"error\">[example]</span></p>","callToAction":"Other Inquiries","introHtml":"<p>Any other inquiries you have with your website</p>","icon":11376,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11376","groups":[1],"key":""},{"id":"9","name":"Suspension Inquiries","descriptionHtml":"","callToAction":"Suspension Inquiries","introHtml":"<p>Inquiries concerning the suspension of your website domain</p>","icon":11373,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11373","groups":[1],"key":""},{"id":"13","name":"Unhappy With Something?","descriptionHtml":"","callToAction":"Unhappy With Something?","introHtml":"<p>Write to us any complaints or grievances you may have with your service.</p>","icon":11371,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11371","groups":[1],"key":""},{"id":"11","name":"Website Content","descriptionHtml":"","callToAction":"Website Content","introHtml":"<p>Additions, Deletions, Changes and Issues for your Website Content</p>","icon":11374,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11374","groups":[1],"key":""},{"id":"14","name":"Other Products","descriptionHtml":"","callToAction":"Other Products","introHtml":"<p>IRIS Products such OpenSpace and KashFlow</p>","icon":11375,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11375","groups":[],"key":""},{"id":"17","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"<p>This is a Test request type</p>","icon":11364,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11364","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[16,11,10,7,8,12,9,15,1,13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6d157de0-4897-3ba8-ab94-6da33e4ef1cc","appLinkName":"System Confluence","appLinkUrl":"https://openwebsite.atlassian.net/wiki","spaceKey":"PK","spaceName":"Public Knowledgebase","spaceUrl":"https://openwebsite.atlassian.net/wiki/spaces/PK","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://openwebsite.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjI4ZTExMC1iMGZmLTRlYmEtYWI5Ni0zZTQyOGMzNzRmYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg3NTgzOTksIm5iZiI6MTcyODc1NzE5OX0._dy-sIazWFscadxMyxV9gkT2bCgYoy7rb0TFugMl4Bk","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"cf28e110-b0ff-4eba-ab96-3e428c374fa7","tokenDurationInMins":20}},"reqCreate":{"id":16,"projectId":10100,"form":{"name":"Custom Work","descriptionHtml":"","callToAction":"Custom Work","intro":"<p>Providing assistance with custom website requests</p>","instructions":"","icon":11379,"iconUrl":"https://openwebsite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11379","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10102","fieldConfigId":"10208","label":"Website Link","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/16","calendarParams":{"firstDay":0,"date":"2024-10-12T19:19:59+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6d157de0-4897-3ba8-ab94-6da33e4ef1cc","appLinkName":"System Confluence","appLinkUrl":"https://openwebsite.atlassian.net/wiki","spaceKey":"PK","spaceName":"Public Knowledgebase","spaceUrl":"https://openwebsite.atlassian.net/wiki/spaces/PK","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://openwebsite.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjI4ZTExMC1iMGZmLTRlYmEtYWI5Ni0zZTQyOGMzNzRmYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg3NTgzOTksIm5iZiI6MTcyODc1NzE5OX0._dy-sIazWFscadxMyxV9gkT2bCgYoy7rb0TFugMl4Bk","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"cf28e110-b0ff-4eba-ab96-3e428c374fa7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}